1. For exchange, please call our Customer Service by WhatsApp to +6012 4249828 or email to info@herbsgrocer.com.my with your order number and information on the affected item within 3 days of receiving the goods.
For more details or inquiries on shipping and delivery issues, please contact our Customer Service as stated.
2. Products for exchange shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase. Exchange of Products can be arranged under the following reasons:
* Due to the matter that all products are expensive, we always repeatedly review and confirm their details before shipment. Therefore, if we receive complaints or feedback, we will take this matter very seriously and do require customers to cooperate with our procedures.
3. Exchange of Products can only be done for the same product.
All the goods sold are not returnable and refundable.
